Shipping policy

Shipping

Products

Shipping rates are calculated at checkout based on the items in your order and your delivery location. U.S. orders of $75 or more qualify for free standard shipping. Faster shipping options and international shipping may also be available at checkout.

Some A Duck Amuck products are made or fulfilled by production partners. If your order contains products fulfilled from different locations, your items may arrive in separate packages and at different times.

Tracking information is provided when available.

Free shipping on orders $75 or more applies to products and does not include original artwork.

Original Artwork

Because original artwork varies considerably in size, weight, and packaging requirements, shipping for artwork may be handled separately from standard product shipping.

When shipping is not included or calculated at checkout, the final shipping cost will be determined based on the artwork and destination. You will receive an email with shipping details and any additional shipping charge before the artwork is sent.

All artwork is packaged with great care. If you have questions about shipping a particular piece before purchasing, please email erwin@aduckamuck.com.

Studio Pickup: Local pickup in White Plains, NY may be available for original artwork. Please leave a note at checkout if you would like to arrange pickup.

Processing Times

In-stock products fulfilled from the A Duck Amuck studio are generally shipped within 1–2 business days.

Made-to-order products and items fulfilled by production partners may require additional production time before shipping. Processing and delivery times can therefore vary by product, and items from the same order may arrive separately. Please see individual product listings for additional details when applicable.

International Orders, Customs & Import Taxes

International shipping options may be available at checkout. Buyers are responsible for any customs duties, import taxes, or other fees that may apply to their order. Customs processing may also cause delays that are outside our control.

Incorrect Addresses & Returned Packages

Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address, an unclaimed package, or another delivery issue outside our control, additional shipping charges may be required to send the order again.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We’ll make every effort to update it before fulfillment begins, but changes may not be possible once an order has entered production or shipped.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery. Include your order number and photos of the item and packaging when possible so we can investigate the issue.

We’ll work with you to make it right through a replacement, refund, or other appropriate solution.

Packages Lost in Transit

If your order hasn’t arrived after its estimated delivery date, please contact us within 14 days of that date. We’ll review the tracking information and work with the carrier or fulfillment partner to help resolve the issue.

Please note that delivery estimates are estimates rather than guaranteed arrival dates unless a specific shipping service explicitly states otherwise.