Shipping policy

 

Shipping: 

• For Products: Shipping is $6 flat fee in the U.S. (including AK/HI) for USPS Ground Advantage, which includes tracking. Shipping is free for orders $49+. Faster shipping options and international shipping options are also available. Certain items might ship in separate packages.
  
  
• For Artwork: Shipping will be calculated for you after purchase and charged separately. Due to the varying size of my work, final shipping will be calculated after checkout based on destination and size of work. You will receive an email after purchase with the final shipping details and adjusted invoice. All paintings are packaged with great care. Please email erwin@aduckamuck.com with any questions. STUDIO PICKUP: Please make a note at checkout if you would like to arrange to pickup your painting in White Plains, NY.

Processing time: Orders are fulfilled for shipping on the next business day unless otherwise specified in the item listing. Please see individual items for more details.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipments returned to us: In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete, or illegible. To minimize problems with addresses, please be careful and double-check that you’ve entered the correct address and use the USPS ZIP code lookup.

Wrong Address: Please note it is the responsibility of the customer to ensure the correct shipping address is provided. We will not replace items sent to incorrect addresses. If an order is returned to us because of an incorrect address, you will need to pay additional shipping for it to be re-sent to the correct address. To minimize problems with addresses, please be careful and double-check that you’ve entered the correct address and use the USPS ZIP code lookup.

Unclaimed Items: Shipments that go unclaimed are returned to us. You will be liable for the cost of a reshipment (if and as applicable). 

Damaged & mislabeled items: If we sent you a damaged item or it was damaged during shipment, we take full responsibility and provide a free replacement. Any claims for misprinted/damaged/defective items must be submitted within 14 days of delivery.

Packages lost in transit: If your order has not yet arrived after the estimated delivery date, please get in touch with us no later than 14 days after the estimated delivery date and we will do our best to resolve your issue.